Tell-A-Tek - Latest Comments

Re: PC Admin for older NEC Elitemail Systems

Don Welsch — Sat, 28 Jan 2012 06:42:24 -0000

It's a null modem cable. NEC uses a straight-through to connect to the Elite's CPU.

Re: Inter-tel Feature Codes

Royaltiff — Wed, 16 Nov 2011 09:49:33 -0000

What code do I use to turn my ringer off and what code do I use to turn the ringer back on? Not night mode, as that is for all of the phones in the office. I need the codes for just for one handset.

Re: Inter-tel Feature Codes

Ribeye2k — Wed, 16 Feb 2011 17:37:30 -0000

OK - Thanks for your response. I will ask on the forums

Re: Inter-tel Feature Codes

pingram — Wed, 16 Feb 2011 15:38:09 -0000

If the code 325 is saying invalid feature code, then possibly the code is restricted or your vendor has changed the dialing plan. Try asking around on the forums here at SoCalPhonePros - http://forums.socalphonepros.c...

Re: Inter-tel Feature Codes

Ribeye2k — Tue, 15 Feb 2011 17:53:20 -0000

Help please. My desk has phone, INTER_TEL 8520. Pages come through my speaker and they are very loud and disruptive. I would like to disable this. I have tried [lazy 8] 325 and it says "Invalid Feature Code" What am I doing wrong? Thanks in advance.

Re: Inter-tel Feature Codes

Ldawson — Mon, 07 Feb 2011 13:25:07 -0000

thank you very much for your help!

Re: Inter-tel Feature Codes

pingram — Mon, 07 Feb 2011 11:30:18 -0000

Hi Lori, you can try and ask John here: SoCalPhonePros forum, if you like.

I believe the feature you are trying to disable is MOH (Music/Messages on hold). The BGM (background music) is a personal user option which controls playback of an audio source on the individuals telephone speaker. To turn off or disable MOH usually requires system administration access via a programming interface (admin phone or computer software). I am not too familiar with the Inter-Tel systems and refer all my local work to John.

On thing you might try if you really need the MOH removed is to locate the phone system (probably mounted on a wall in a service closet or data room) and then identify the MOH source which is usually an external device plugged in to the phone system via an audio cable similar to that of a headset jack or RCA cables. Keep in mind, with the source removed and not replaced, outside callers will only receive silence when placed on hold and could come to the conclusion that they have been hung up on rather than placed on hold. Good luck!

Re: Inter-tel Feature Codes

LORI — Thu, 03 Feb 2011 15:26:11 -0000

Hi John. Please help. Our phone system has an advertisement playing when a customer is on hold. How do I turn this off??? The only option I've found is background music and this only turns that same advertisement on and off on my phone. Thank you for your time!

Re: Inter-tel Feature Codes

pingram — Mon, 31 Jan 2011 11:12:11 -0000

Hi Lwallace, sounds like intercom off-hook preference is disabled. Did you try "Automatic Intercom Access On/Off (361)"

Re: Inter-tel Feature Codes

Lwallace — Thu, 27 Jan 2011 12:27:16 -0000

Hi, John! Do you know how to change the phone so that "IC" calls do not require you to hit the "IC" button in order to answer the phone? In other words, even if I receive an "IC" call, I would rather the call connect when I pick up the handset, and avoid needing to hit the "IC" button. Thanks, in advance!

Re: Inter-tel Feature Codes

pingram — Fri, 10 Dec 2010 11:18:12 -0000

Michael, see if this thread helps. http://forums.socalphonepros.c...

Re: Inter-tel Feature Codes

Michael — Thu, 09 Dec 2010 13:03:21 -0000

Pingram, I am plugging an external source into the MOH port for hold and background music. I know how to enable background music at a local station FEATURE 313; however, I am unaware on how to enable MOH for the entire system. Please help. Thanks in advance.

Re: Inter-tel Feature Codes

pingram — Tue, 07 Dec 2010 11:27:07 -0000

Scott, please read my previous comment. You might also find some useful information here: http://www.intertel-systems.co...

Re: Inter-tel Feature Codes

Scott — Mon, 29 Nov 2010 15:26:52 -0000

Is there a way that you can access a call log and see missed/received calls?

Re: Inter-tel Feature Codes

pingram — Thu, 21 Oct 2010 11:06:13 -0000

As mentioned previously in this thread of comments, I am not an Intel-Tel technician and have limited knowledge of its workings. Most often I can answer questions by performing a few quick searches on googles of the interwebs. However, I was not able to find how to specifically program a fixed button that would toggle immediate call forwarding to an off-premise number.

The next best resource would be to post the question on the following forums and hope you get the help you need:

http://forums.socalphonepros.c...
http://www.sundance-communicat...
http://www.pbxinfo.com/index.p...

Re: Inter-tel Feature Codes

jimj — Wed, 20 Oct 2010 09:14:33 -0000

Can you tell me how I can set up my phone to use one of my program keys to automatically forward my call to a certain number (my cell) when I leave the offcie. I cannot find this in the menu on the phone

Re: Inter-tel Feature Codes

pingram — Tue, 19 Oct 2010 11:49:28 -0000

I'm not sure I get exactly what you mean when you say you "go to recall any phone call from any other phone", do you mean when you attempt to pull back a transfered call? Do you mean when you call another phone from your telephone - using the intercom? Where is the loud noise heard from, your phone or the called phone?

It might be the tone announce function which most phone system have when calling live over a speaker phone as a security preference (sometimes call voice announce or automatic intercom)...this is usually adjusted during the tone announce by adjusting the volume on the individual phone itself.

If this doesn't help, I might not be understanding your question properly and I would suggest asking your question on a telecom forum where you might find some help from an experienced Inter-Tel technician.

http://forums.socalphonepros.c...

Re: Inter-tel Feature Codes

Megan — Mon, 18 Oct 2010 13:21:36 -0000

i need help again!! on my phone when i go to recall any phone call from any other phone it makes this loud noise...the noise was there before but now its SUPER loud..how do i turn it down??

Re: Inter-tel Feature Codes

pingram — Mon, 11 Oct 2010 11:14:32 -0000

try dialing 359 then the extension number of the phone you want forwarded. Then dial the extension's password followed by a #. The station password is under Devices and Feature codes>Stations. Then dial the Call Forward Feature code (355). Then dial a Trunk Access code, like 92001 for Trunk Group 1. Then dial the destination phone number.

for example: 359 + XXX + PPPP# + 355 + 92001 + 1+Number

Re: Inter-tel Feature Codes

Woggy64 — Thu, 07 Oct 2010 18:09:43 -0000

I can't remember how to do a remote call forward from another phone....3xx then 355, but can't for the life of me remember the first code

Re: Inter-tel Feature Codes

Rawise — Wed, 08 Sep 2010 13:34:26 -0000

We have an administrator phone which is in "night ring" (incoming calls on the main line will ring at that and other stations set up for night ring) mode. We no longer have the manual nor the person who used to act as operator and knew how to key the phone to turn on and off the night ring function. When the "operator" is at the admin phone, the night ring feature should be off. When the "operator" leaves the desk, the night ring feature needs to be turned on so the other phones ring. Please respond to rawdata@hotmail.com

Re: VoIP Ready Check – Easy Network Test

VoIP softwares — Sat, 10 Jul 2010 12:20:44 -0000

Interesting, I will try it right away.

Re: Adding Text/Content Slider using Stiqr

jumangi — Mon, 05 Jul 2010 18:05:03 -0000

this is awsome. Vita go check it out

Re: Embedded Wireless Power! More than just your toothbrush.

pingram — Thu, 24 Jun 2010 21:46:00 -0000

Ok, this is something I would normally delete as spam but the domain name is relevant to the topic so I'll allow it.

Re: Embedded Wireless Power! More than just your toothbrush.

Drone444 — Thu, 24 Jun 2010 18:40:15 -0000